Shipping Information
How long will it take to receive my order?
– We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days, and delivery times vary depending on your location and the shipping method selected at checkout. You can track the status of your order using the tracking number provided in your shipping confirmation email.
What payment methods do you accept?
– We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to ensure the safety of your personal information.
How can I track my order?
– Once your order has been shipped, you’ll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery in real-time. If you have any questions or concerns about your order, please don’t hesitate to contact our customer support team for assistance.
Do I Need A Account To Place Order?
– No, you do not need to create an account to place an order with us. We offer a guest checkout option that allows you to complete your purchase without registering for an account. Simply add the items you wish to purchase to your cart, proceed to checkout, and enter your shipping and payment information. However, creating an account offers benefits such as order tracking, faster checkout for future purchases, and access to exclusive offers and promotions. If you prefer, you can create an account during the checkout process or at any time by clicking the “Sign Up” or “Create Account” link.
FAQ Second Version
How long will it take to receive my order?
– We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days, and delivery times vary depending on your location and the shipping method selected at checkout. You can track the status of your order using the tracking number provided in your shipping confirmation email.
What payment methods do you accept?
– We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to ensure the safety of your personal information.
How Do I Track My Order?
– Once your order has been shipped, you’ll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery in real-time. If you have any questions or concerns about your order, please don’t hesitate to contact our customer support team for assistance.
How can I contact your customer support team?
– Our customer support team is available 24/7 to assist you with any questions or concerns you may have. You can reach us via email to admin@luxgerman.ae or live chat on our website. We’re here to help you every step of the way!
Are your products cruelty-free and/or vegan?
– We’re committed to offering products that align with our values of compassion and sustainability. Many of the brands we carry are cruelty-free and/or vegan, and we clearly label products with relevant certifications and information. You can shop with confidence knowing that we prioritize ethical and environmentally-conscious products.
Can I return or exchange a product if I'm not satisfied?
– Yes, we offer a hassle-free returns and exchanges policy. If you’re not completely satisfied with your purchase for any reason, simply contact us within [number] days of receiving your order, and we’ll assist you with the return or exchange process. Please refer to our Returns & Exchanges policy for more information.
